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Technical Content Writer

Website Liaison Creative + Marketing

AdFed Member

Overview: make technical documentation meaningful and accessible to end-users for a global leader in enterprise tech solutions
Location: Remote, Austin, TX preferred
Compensation: $140,046/yr
Hours/Duration: Full-time schedule; roughly 5 months initially, likely ongoing

As our next Technical Content Writer, you will make technical documentation meaningful and accessible to all stakeholders and end-users for a global leader in enterprise tech hardware software and service solutions. Typical daily work includes collaborating with technical staff to make products easier to use and thus need fewer instructions. You will incorporate photographs, drawings, diagrams, animation, and charts that increase users’ understanding. Standardizing content across platforms and media as well as gathering usability feedback from customers, designers, and manufacturers is also a critical function of this role

• Assure delivery of successful outcomes through testing, conducting analyses of qualitative and quantitative research, and continuous iteration
• Collaborate with our partners to improve processes and to help them deeply engage with data-driven insights based on research, best practices, and competitive analysis

How to be a top candidate for this job:
• Undergraduate degree and 6-8 years relevant experience
• A combination of education and experience necessary to show diverse work samples that indicate the applicant understands communications and content strategy deeply enough to recommend how to achieve business goals for successful user experiences Deliverables can vary and include but are not limited to, project and content plans, task/gap analyses, content audits, content models, KPI/metrics criteria definition, SEO mapping and alignment, localization and translation, content mapping and outlines, customer research, narrative design and storytelling, client workshops and presentations, and support for prototype development and usability testing
• Experience collaborating in a digital product model: We discover, define, concept, design, develop, deliver, and iterate products that end users find relevant and actionable
• A solutions-oriented approach to sharing subject matter expertise, knowledge, research results, and best practices across teams and channels in real-world circumstances of both ambiguity and technological or creative constraints
• Strongly prefer experience with educational/learning platforms, the principles of design thinking, agile and/or lean, and working across functions in a global, matrixed organization
• History of conducting or partnering with third parties to conduct qualitative and quantitative research and analyze results to guide continuous improvements in digital user experiences and products
• While this team works remotely, we are only hiring someone currently based in TX, MN, TN, NC, or UT. We are not considering candidates applying from outside of these states. Austin TX area candidates are preferred

Skills:
• Demonstrated technical writing and documentation skill
• Strongly prefer experience with educational/learning platforms, the principles of design thinking, agile and/or lean, and working across functions in a global, matrixed organization

Benefits:
• Full employee benefits package includes 100% Liaison-paid medical and dental insurance
• Paid vacation/sick and holiday leave
• 401k program with company matching
• Short- and long-term disability insurance
• Paid group term life insurance
• Optional supplemental insurance and life coverage
• Optional Pet Insurance
• Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program

To apply for this job please visit liaisoncreative.com.

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